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Job Information For Technology Support Specialist
The job information you requested is shown below. This position was posted on 07/19/2010. View All Jobs at Employer


Job Description

Job Position:	Technology Support Specialist
Description:	The University of Nevada, Las Vegas invites applications for Technology Support Specialist. PROFILE of the UNIVERSITY UNLV is a comprehensive research university of approximately 28,000 students and 3,100 faculty and staff dedicated to teaching, research, and service. The university has internationally recognized programs in hotel administration and creative writing; professional degrees in law, architecture, and dental medicine; and leading programs in fine arts, sciences and education. UNLV is located on a 332-acre main campus and two satellite campuses in dynamic Southern Nevada. For more information, visit us on-line at: http://www.unlv.edu. ROLE of the POSITION The Technology Support Specialist has a variety of roles in IT services and projects. As part of the Client Services Team, the Specialist provides project leadership, knowledge management, and communications; The Specialist will assist the Client Services Manager with planning, coordination, design, testing and delivery of OIT support services and tools, as well as preparing the help desk and campus for new service delivery. The Specialist engages with different working groups to assess, plan, and implement new or changed services. The Specialist is also a member of a second/third level support team responsible for providing resolutions to complex problems and inquiries that require expertise, time, and research. These resolutions involve both hardware and software issues that arise from assisting users in using technology or providing technical resolutions.

Job Type:	Full Time


Job Details

Location:	Las Vegas, NV
Education:	Bachelor Degree
Required Skills:	QUALIFICATIONS BachelorТs degree from anа accredited college or university 5 years of re lated professional experience Knowledge and/or certification of ITIL, specifically in Service Catalog management Ability to write and edit documentation clearly and attractively, including documentation, knowledge base articles, training materials, reference guides, and customer communications Experience with Microsoft Office SharePoint Server (MOSS 2007) design and site customization Experience managing knowledge bases Excellent written and verbal communication skills Experience working in a help desk environment Teaching skills and experience Working knowledge of a variety of desktop software, applications and hardware on multiple platforms Ability to: ааа Хааа manage multiple tasks, timelines and projects successfully ааа Хааа u se analytical problem solving skills ааа Хааа learn new technologies quickly and autonomously ааа Хааа test, document, and provide support for new applications and services ааа Хааа conduct research and summarize information ааа Хааа work effectively with teams, committees and other types of groups ааа Хааа interact with customers and team members in a consistently professional and positive manner ааа Хааа work creatively and independently ааа Хааа lead working group s, presentations and special events ааа Хааа meet deadlines ааа Хааа provide excellent customer service ааа Хааа perform web-based, telephone and in-person support, coordination and administrative duties ааа SALARY RANGEааа Salary competitive with those at similarly situated institutions, with a minimum starting salary of $60,000 annually.а ааа

Benefits:	-



Contact Information

Company:	University of Nevada,Las Vegas

Company Site:	http://www.unlv.edu/

How to Apply Instructions

APPLICATION DETAILS Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who ma y be contacted. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The review of materials will begin immediately, and will continue until the position is filled. Materials should be addressed to УSearch Committee ChairФ, and are to be submitted via on-line application at https://hrsearch.unlv.edu.а For assistance with UNLVТs on-line applicant portal, contact Jen Martens at (702) 895-2894 or hrsearch@unlv.edu. UNLV is an Equal Opportunity/Affirmative Action Educator and Employer Committed to Achieving Excellence Through Diversity.
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